Shipping & Delivery

SHIPPING POLICY

At NOOR, every creation is thoughtfully handcrafted, reflecting time, skill, and artisanal excellence. Our shipping policy is designed to protect the integrity of our process while ensuring a refined and transparent customer experience.

Order Processing

All NOOR pieces are made-to-order and produced in limited quantities.

• Orders are processed within 7–21 working days, depending on design complexity and availability.
• During festive seasons and special launches, processing timelines may be extended.

Domestic Shipping (India)

• Delivery within 3–7 working days post-dispatch.
• Shipping partners are carefully selected to ensure secure handling.

International Shipping

• Delivery within 7–15 working days post-dispatch.
• Customs duties, import taxes, or clearance fees (if applicable) are borne by the customer.
• Delivery timelines may vary due to customs or destination-country regulations.

Shipping Charges

• Applicable shipping charges are clearly shown at checkout.
• Promotional free shipping (if offered) is subject to terms and may be withdrawn without notice.

Tracking & Delivery

• Tracking details are shared once the order is dispatched.
• Customers must ensure accurate delivery information at checkout.
• NOOR is not responsible for delays caused by incorrect addresses or recipient unavailability.

Mandatory Unboxing Video

An unboxing video is compulsory for all orders.

The video must be recorded continuously, from the moment the sealed package is opened, clearly showing:

• The intact outer packaging
• The shipping label
• The product inside

Claims related to damage, defects, missing items, or tampering will not be accepted without a clear unboxing video.

Damaged or Tampered Packages

Any issues must be reported within 24 hours of delivery along with:

• Unboxing video (mandatory)
• Supporting images (if required)

Claims raised beyond this window or without an unboxing video will not be entertained.

Undelivered / Returned Shipments

If an order is returned due to incorrect address, refusal, or non-availability, re-shipping charges will apply.

Such cases are not eligible for refunds, in line with our Returns Policy.

Shipping Delays

Delays due to logistics, customs clearance, force majeure events, or third-party courier issues do not qualify for cancellations or refunds.